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This Privacy Policy sets out exactly what information pp69 collects when you access our platform, how that information is used in connection with your account and wallet activity, and the choices available to you. Availability of our services depends on local law and is open where local law permits.
When you open an account with pp69, we collect the information you provide directly — your name, contact details, and the payment method you choose to link, whether that is FPX online banking, GrabPay, or a Bank Transfer arrangement. We also collect activity data generated during your session: pages visited, wallet transactions initiated, and device identifiers used to keep your account session consistent across logins. We use this information to operate your account, process wallet requests, respond to account support queries, and meet obligations that apply where local law requires. We do not sell your personal information to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your FPX or GrabPay transaction — we do so only to the extent needed to complete that service. Data we hold is retained for as long as your account remains active and for whatever period applicable local law or financial record-keeping requirements specify after closure. You can request a summary of the personal data we hold on your account at any time by contacting our support team through the channels listed on this page. We aim to respond to such requests within a reasonable timeframe after verifying your identity against your registered account details.
This policy applies specifically to the pp69 platform and the services we operate directly. Understanding what falls inside and outside its scope helps you know when to look here and when to consult a third party's own terms.
All data collected when you log in, verify your account, or update your profile is covered here. This includes login identifiers, session tokens, and any account-level correspondence you send through our support channels.
Deposits and withdrawals processed via FPX, GrabPay, or Bank Transfer involve our payment processing partners. While we govern the data we receive from those transactions, the payment provider's own privacy terms apply to their side of the exchange.
Pages you visit, games you open, and searches you run within the platform generate activity data we hold internally. This is used to keep your session consistent and to improve account navigation — not for third-party profiling.
Links or integrations to external sites, including any linked app stores or payment portals, are outside this policy's scope. Once you leave the pp69 platform, the data practices of that destination apply and we have no control over them.
Your account data is not locked away from you. There are concrete actions available to you at any point — no specialist knowledge needed, just your registered login and access to our support team. If you want to see what personal information we hold, you can raise a data access request through the live chat or email support channel. We will verify your identity against your registered account details before releasing any records, which keeps your information protected from unauthorised requests. If any detail we hold is incorrect — a misspelled name, an outdated contact number — you can update straightforward fields directly from your account profile page. For corrections that affect identity documents already submitted, contact support and we will walk through the verification steps with you. If you have a concern about how a particular piece of data has been used, our support team logs every such query and escalates it to the appropriate internal contact.
Submit a data access request via live chat or email. After identity verification against your registered account, we provide a summary of the personal data we hold on your profile.
Basic profile fields are editable directly in your account settings after login. For identity-document corrections, contact support and follow the verification steps shown in that conversation.
Any question about how a specific piece of your data is used can be submitted to our support team. Each query is logged and directed to the right internal contact for a proper response.
Where local law provides a right to request deletion, you may raise this through support. We will assess the request against legal record-keeping obligations and respond with the outcome and any applicable conditions.
If a section of this policy raises a question you cannot resolve from the page itself, reach out through any of the contact routes below. Our support team handles account and data queries and can escalate privacy-specific requests to the right internal contact.
Open the chat widget from any page on pp69. Identify your query as privacy-related at the start and the agent will log it to the correct queue for follow-up.
Send your privacy or data request by email through the address shown on the Contact page. Include your registered account email so we can verify identity before processing the request.
The Help Centre linked from your account dashboard contains step-by-step account management articles. Check there first for common profile and wallet questions before submitting a formal data request.
Keeping your account data handled properly is not a side task — it is part of how the platform operates. Each of the practices below is in place specifically to make sure the information tied to your account, your wallet activity, and your support history stays accurate, contained, and accessible only to you and the authorised team members who need it.
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Access to your account records is protected by your login credentials. Any internal staff access to account data is role-restricted and logged. We do not share account identifiers or wallet details with parties outside the defined service chain.
We hold your data for as long as your account is active, plus any period required by applicable financial or regulatory record-keeping rules. Once a retention period ends and no obligation requires continued storage, the data is removed from active systems.
When we update this policy, the revised version is published here with the effective date noted at the top of the page. Continuing to use your account after an update takes effect indicates acceptance of the revised terms as shown.
The questions below cover what we hear most often from account holders about data, access and contact. If yours is not listed, reach out through live chat or email and we will address it directly.
We collect the details you enter during account registration — name, contact information, and payment method details such as those linked to FPX or GrabPay. We also collect session data including login timestamps and device identifiers generated each time you access the platform.
We share data with service partners only to the extent needed to complete a specific function — for example, passing transaction details to the payment processor handling your FPX or Bank Transfer request. We do not sell your personal information to third parties for their own marketing use.
Submit a data access request through live chat or the email address on our Contact page. Include your registered account email. We verify your identity first, then provide a summary of the personal data linked to your account. We aim to respond within a reasonable period after verification is complete.
Basic fields like your contact number are editable directly in your account settings after login. If you need to correct identity documents already submitted, contact support and follow the verification steps they outline. We will update the record once identity is confirmed.
We retain your data for as long as your account is active. After closure, we keep records for the period required by applicable financial or regulatory obligations. Once that period ends and no legal requirement applies, we remove the data from active systems.
Contact our support team through live chat or email and describe the specific concern. Every privacy query is logged internally and directed to the appropriate contact. You will receive a response addressing the particular situation raised, not a generic acknowledgement.