Mobile / Sports
Before you open an account or place any transaction on pp69, these Terms & Conditions set out what we commit to and what we ask of you. Access to all features — including FPX, GrabPay and Bank Transfer — is subject to the obligations described here and to eligibility under local law.
These Terms & Conditions form the agreement between you and pp69 whenever you access the platform, create or operate an account, or carry out a transaction. They apply to all account activity, whether you reach pp69 from a mobile browser or a desktop device. Where a section covers payments, it refers only to the rails we have configured for supported regions — FPX online banking, GrabPay and Bank Transfer — and not to any method outside that list. Access to the platform and eligibility to use any feature depend on local law in your region; where local law does not permit use, these Terms do not create an entitlement to access. We update these Terms when policy or operational requirements change. The version shown on this page is the current version; continued use of your account after an update constitutes your acceptance of the revised Terms. If you have questions about a specific clause before you proceed, our support team can clarify the relevant section before you commit to creating an account.
These Terms cover the four distinct areas below. Understanding which area your question falls into helps you reach the right policy route without delay.
Creating, verifying and operating your account — including login credentials, session controls and account status — is fully governed by these Terms. Any change to your account details must follow the verification steps shown in your account dashboard after login.
Deposits and withdrawals carried out through FPX, GrabPay or Bank Transfer are subject to the transaction rules stated here and to the processing conditions of the relevant payment rail. Transaction records are available in your account wallet history.
Game content supplied by studios such as Pragmatic Play, Microgaming and Habanero is available only where local law permits. These Terms govern your right to access that content through your account; they do not alter the individual rules of any game title.
Payment networks, device operating systems and external links accessed from pp69 operate under their own separate terms. We do not control those services and these Terms do not extend to them. Check the relevant provider's policy for obligations outside this platform.
You hold several concrete rights in relation to your account and the data pp69 holds on your behalf. These are not passive entitlements — each one has a clear process you can follow at any time. You can review your full transaction history, including every FPX transfer and GrabPay deposit, directly in the wallet section of your account dashboard. If any account detail — your registered email address, mobile number or preferred payment method — needs correcting, use the account settings page and follow the verification steps shown there. For questions about a specific clause in these Terms, or to raise a formal concern about how a rule has been applied to your account, our support team is the correct first contact. Requests that cannot be resolved through the standard support channel are escalated to a review process, and you will receive a written response through your registered contact.
Your wallet history shows every transaction — deposits via FPX or GrabPay, Bank Transfer entries and any account adjustments. Filter by date in your dashboard to locate a specific record.
Navigate to account settings after login to update your registered contact details. Identity verification steps are displayed on the same page; complete them before saving changes.
If a clause in these Terms is unclear, contact support with the section reference and your account ID. Our team will explain the operative rule and confirm how it applies to your specific situation.
Where a support response does not resolve your concern, you can request escalation. Submit your account ID and a clear description of the issue; we respond in writing to your registered email.
We offer three contact paths for policy questions. Choose the one that fits how quickly you need a response and the nature of your query.
For immediate clarification on a specific Terms clause or an account-access question, open live chat from the account page. State your account ID and the section you are asking about for a faster response.
Formal policy queries — including written confirmation of how a rule applies to your account — should be submitted by email. Include your registered email address and a clear description of the clause in question.
For self-service policy actions such as reviewing transaction records or updating account details, log in and navigate to the settings or wallet section. Current policy status is shown there after login.
Our policy commitments on data handling, cookies and account security are set out here so you know exactly what we retain and how you can act on it.
We retain account data — including transaction records for FPX, GrabPay and Bank Transfer activity — for the period required by applicable regulatory obligations. Once the retention period lapses, data is removed from active systems. You can request a summary of what we hold by contacting support with your account ID.
Cookies on pp69 are used to maintain your session state and to remember account preferences between visits. They are not used to profile you for third-party advertising. Cookie settings can be adjusted through your browser; doing so may affect how certain account features display.
Access to your account is protected by the credentials you set at registration. We do not share login details with third parties. If you suspect unauthorised activity, use the account settings page to update your credentials immediately and contact support to flag the concern.
To request correction or removal of personal data, contact our support team in writing with your account ID and a description of the change requested. We will confirm the action taken and the timeline through your registered contact address.
The questions below cover the account-policy points we hear most often. If your question is not listed, reach out through the contact paths in the support section above.
Yes. These Terms apply to all account activity, including transactions carried out through FPX, GrabPay and Bank Transfer. Each payment rail also operates under its own network conditions, which exist alongside — not instead of — pp69's Terms.
Access to pp69 depends on eligibility under local law in your region. If local law changes in a way that affects eligibility, your account access may be reviewed or restricted. We will notify you through your registered contact address if your account status is affected.
The version displayed on this page is always the current version. We update it when policy or operational requirements change. If you want written confirmation of the version that applied on a specific past date, contact support with that date and your account ID.
You can raise a transaction query through live chat or email support. Provide your account ID, the transaction date and the payment method — FPX, GrabPay or Bank Transfer — so our team can locate the record. A written response will be sent to your registered contact.
Submit a written request to our support team, including your account ID and a clear description of the data you want removed. We will confirm the action taken and the applicable timeline. Requests are handled in line with the retention obligations set out in our data policy.
Third-party services accessed through pp69 — such as external payment network pages or device-level operating systems — operate under their own separate terms. These Terms do not extend to those services. For anything within the platform itself, these Terms apply in full.